Last updated: June 2025
About This Policy
This Privacy Policy applies to all services offered by 5dgl, including our online casino games, sports betting, MMA betting, Tongits, Pusoy, Baccarat, the 5dgl VIP Club, and any other product or feature made available on the 5dgl platform. It covers information collected through our website, mobile browser experience, and any applications we provide.
5dgl is committed to protecting the privacy and personal data of every player. We comply with the Republic Act 10173 — Data Privacy Act of 2012 of the Philippines, along with its Implementing Rules and Regulations (IRR) as enforced by the National Privacy Commission (NPC).
By registering an account on 5dgl, depositing funds, or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the 5dgl platform. If you have any questions, our Data Protection Officer (DPO) is always reachable at privacy@5dgl.net.
5dgl acts as the Data Controller for all personal data collected on this platform. We determine the purpose and means of processing your data, and we are accountable for how it is handled.
Data We Collect
5dgl collects personal data only to the extent necessary to provide our services, comply with legal obligations, and keep the platform safe and fair for all players. Here is a breakdown of the data we collect and when we collect it:
2.1 Registration Data
When you create a 5dgl account, we collect: your full legal name, date of birth, email address, Philippine mobile number, and a chosen username and password. This information is required to open and maintain your account.
2.2 Identity Verification (KYC) Data
To comply with Anti-Money Laundering (AML) regulations and verify your age, we may ask you to submit a copy of a valid Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS card, or PRC ID) along with a proof of address document. These documents are handled with the highest level of care and stored securely.
2.3 Financial Data
When you deposit or withdraw funds, we collect payment-related information such as your GCash number, Maya wallet ID, bank account details (for InstaPay/PESONet transfers), or card details (for Visa/Mastercard). Full card numbers are never stored on our servers — card data is processed and tokenised by our PCI-DSS-compliant payment partners.
2.4 Transaction & Gaming Data
We record all deposits, withdrawals, bets placed, games played, bonus claims, and account activity. This data is used for account management, dispute resolution, fraud prevention, and regulatory reporting.
2.5 Technical & Device Data
When you access 5dgl, we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, referring URLs, and pages visited. This helps us detect suspicious activity and improve the platform experience.
2.6 Communications Data
When you contact our support team via live chat or email, we retain records of those conversations to resolve disputes, improve service quality, and meet regulatory requirements.
| Data Category |
Examples |
When Collected |
| Registration Data |
Name, email, mobile number, date of birth |
Account sign-up |
| KYC / Identity Data |
Government ID, proof of address |
Verification request |
| Financial Data |
GCash/Maya number, bank details |
Deposit / Withdrawal |
| Gaming & Transaction Data |
Bet history, game results, bonus activity |
During platform use |
| Technical & Device Data |
IP address, browser, device type |
Each platform visit |
| Communications Data |
Support chat logs, emails |
When contacting support |
How We Use Your Data
5dgl uses your personal data for the following purposes:
- Account Management: To create, maintain, and manage your 5dgl account, including processing deposits and withdrawals, managing bonuses, and updating your preferences.
- Identity Verification: To verify your age, identity, and ensure that you meet our eligibility requirements under Philippine gaming regulations.
- Service Delivery: To provide access to all 5dgl games — casino, Tongits, Pusoy, Baccarat, sports betting, and MMA betting — and to personalise your gaming experience.
- Fraud Prevention & Security: To detect and prevent fraud, money laundering, cheating, and other prohibited activities on the platform.
- Regulatory Compliance: To meet obligations under Philippine AML laws, gaming regulations, and tax reporting requirements.
- Customer Support: To respond to your queries, resolve disputes, and improve the support experience.
- Marketing & Promotions: To send you relevant offers, promotions, and updates about 5dgl — only if you have opted in to marketing communications. You can opt out at any time.
- Platform Improvement: To analyse usage patterns, fix bugs, and develop new features that better serve Filipino players.
- Responsible Gaming: To monitor play patterns and identify signs of problem gambling so we can reach out with appropriate support tools.
We will never use your data to make fully automated decisions that produce legal or similarly significant effects on you without human review. If you receive a decision about your account, a real person has reviewed it.
Legal Basis for Processing
Under the Data Privacy Act of 2012, 5dgl must have a valid legal basis for processing your personal data. The legal bases we rely on are:
- Contractual Necessity: Processing required to fulfil our obligations under your account agreement — account creation, transaction processing, and game access.
- Legal Obligation: Processing required to comply with Philippine law — AML reporting, age verification, tax reporting, and regulatory audits.
- Legitimate Interest: Processing for fraud prevention, platform security, analytics, and responsible gaming monitoring, where our interests do not override your privacy rights.
- Consent: Processing for marketing communications and optional cookies, where we have obtained your explicit consent. You may withdraw consent at any time.
Cookies & Tracking Technologies
5dgl uses cookies and similar tracking technologies to enhance your platform experience and to understand how players interact with our site. Here's what we use:
Essential Cookies
These are required for the platform to function. They keep you logged in during your session, remember your language and display preferences, and enable secure transactions. You cannot opt out of essential cookies while using 5dgl.
Analytics Cookies
We use analytics tools to understand which pages are most visited, how long players spend on different sections, and where players encounter issues. This data is aggregated and anonymised — it does not identify you personally.
Marketing Cookies
If you have opted in to marketing communications, we may use cookies to deliver relevant promotions and personalise the content you see on 5dgl. You can manage your cookie preferences via the cookie settings banner displayed on your first visit.
You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of the 5dgl platform.
Data Sharing & Third Parties
5dgl does not sell your personal data to third parties. We only share data where it is necessary to deliver our services or where we are legally required to do so. The categories of third parties we may share data with include:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partner banks, BDO, BPI, UnionBank, and Visa/Mastercard processing networks — to process your deposits and withdrawals securely.
- KYC & Identity Verification Providers: Third-party services that help us verify government-issued IDs in compliance with AML regulations.
- Gaming Software Providers: Licensed game studios and live dealer providers who supply games available on the 5dgl platform.
- Regulatory Authorities: PAGCOR and other Philippine regulatory bodies, where we are legally required to report certain information.
- Law Enforcement: Government authorities and law enforcement agencies when required by law or court order.
- Cloud & IT Infrastructure Providers: Secure cloud hosting and data centre providers used to operate and store platform data, all bound by strict data processing agreements.
All third-party data processors engaged by 5dgl are contractually obligated to process personal data only as directed by us, maintain appropriate security measures, and comply with applicable privacy laws.
Data Retention
5dgl retains your personal data only for as long as necessary for the purposes described in this policy, or as required by Philippine law. Specific retention periods include:
- Account Data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to comply with AML and gaming regulatory requirements.
- KYC Documents: Retained for at least 5 years from the date of verification, or longer if required by law.
- Transaction Records: Retained for a minimum of 5 years, as required by Philippine AML regulations.
- Support Communications: Retained for 3 years from the date of the last interaction, for dispute resolution and audit purposes.
- Marketing Data: Retained until you withdraw consent or opt out of marketing communications.
- Technical/Device Data: Typically retained for up to 13 months for security and analytics purposes.
When data is no longer required, 5dgl will securely delete or anonymise it in accordance with our data disposal procedures.
Your Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 5dgl. We take these rights seriously and will respond to valid requests within a reasonable timeframe (typically within 30 calendar days):
Right to Access
Request a copy of the personal data we hold about you and how it is being used.
Right to Correction
Ask us to correct inaccurate or incomplete personal data in your account.
Right to Erasure
Request deletion of your data where it is no longer necessary, subject to legal retention obligations.
Right to Object
Object to our processing of your data for marketing or profiling purposes at any time.
Right to Data Portability
Receive your personal data in a structured, commonly used format for transfer to another service.
Right to Block Processing
Request that we restrict or block the processing of your data in certain circumstances.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
Right to Withdraw Consent
Withdraw consent for marketing or optional data processing at any time without affecting prior processing.
To exercise any of these rights, contact our Data Protection Officer at privacy@5dgl.net. We may need to verify your identity before acting on your request to prevent unauthorised access to your data.
Data Security
Protecting your personal data is one of 5dgl's top priorities. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction:
- 256-bit SSL Encryption: All data transmitted between your device and 5dgl servers is encrypted using industry-standard TLS protocols.
- Secure Password Storage: Passwords are hashed using strong cryptographic algorithms — they are never stored in plain text.
- Two-Factor Authentication (2FA): We offer optional 2FA on your 5dgl account for an additional layer of login security.
- Access Controls: Only authorised 5dgl personnel with a legitimate need can access personal data, and all access is logged and audited.
- Regular Security Audits: We conduct regular vulnerability assessments and penetration testing to identify and address potential security gaps.
- PCI-DSS Compliant Payment Processing: Card data is handled exclusively by PCI-DSS-certified payment partners — 5dgl never stores full card numbers on our systems.
Despite our best efforts, no online platform can guarantee 100% security. If you suspect unauthorised access to your 5dgl account, please contact our support team immediately.
In the event of a personal data breach that poses a risk to your rights and freedoms, 5dgl will notify affected players and the National Privacy Commission (NPC) within the timeframe required by Philippine law.
Children's Privacy
5dgl is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21, in line with Philippine gaming regulations. All players must confirm their age during registration, and KYC verification is used to enforce this requirement.
If we discover that personal data belonging to a person under 21 has been collected, we will immediately close the associated account, forfeit any balances in line with our Terms and Conditions, and delete the personal data as quickly as possible.
If you are a parent or guardian and believe your minor child may have registered on 5dgl, please contact us immediately at privacy@5dgl.net so we can take action.
Cross-Border Data Transfers
Some of the third-party service providers we work with — such as cloud infrastructure, gaming software, and payment processing partners — may be located or operate servers outside the Philippines. When we transfer personal data to other countries, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine law.
These safeguards include contractual data processing agreements that impose privacy and security obligations on our overseas partners, and where relevant, we rely on adequacy decisions or standard contractual clauses recognised by the National Privacy Commission.
Policy Changes
5dgl may update this Privacy Policy from time to time to reflect changes in our data practices, services, or applicable Philippine privacy laws. When we make material changes, we will notify you via:
- A prominent notice on the 5dgl website or platform
- An email to your registered email address
The updated policy will be effective 7 days after notification. Your continued use of 5dgl after the effective date confirms your acceptance of the revised Privacy Policy. The date at the top of this page always shows when the policy was last updated.
We encourage you to review this page periodically to stay informed about how 5dgl is protecting your personal data.
Contact & Data Protection Officer
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by 5dgl, please contact our Data Protection Officer (DPO):
- Email: privacy@5dgl.net
- General Support: support@5dgl.net
- Live Chat: Available 24/7 on the 5dgl platform
We will acknowledge your privacy request within 3 business days and aim to resolve it within 30 calendar days. For complex requests, we will keep you informed of the progress.
You also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
